Tiered Support

Growth is achieved with the right people in the right roles.

BEI’s Support Team offers clients a tiered solution to meet support demands. We manage clients’ first lines of support, tiers one through three, at the levels our clients require. BEI’s engineer support team manages support demands, so clients can focus on their core business and strategic growth goals.

  • Contact Handling: Dedicated client phone lines, e-mail addresses, text options and support response tools – we have the response mechanisms, tools and team to meet clients’ customers’ needs.
  • Priority Definition: Identification of client’s internal escalation needs to respond to their customers as required.
  • Problem Resolution: SLAs (service level agreements) that create the foundation for our clients’ satisfaction and their customers’ satisfaction.
  • Upgrade Management: We are more than technical customer support. We support our clients with upgrade needs.
  • Installation & Configuration: Our technical support engineers understand client technology for support handling to such a degree that they can help clients with installation and configuration at their customer locations, both on-site and remotely.
  • 7x24x365 availability.

Contact

BEI Networks
3 Executive Park Drive
Suite 244
Bedford, NH 03110

Tel: 888.577.5177

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