ITS53 IT Project Services Statewide Contract
BEI Networks is an awarded service provider on the ITS53 ProjServSP contract. Through this statewide contract for the Commonwealth of Massachusetts, Operational Services Division (OSD), BEI provides IT professional services focused on network solutions: assessment, design, planning, remediation and transformation solutions, Wi-Fi and high density Wi-Fi, systems integration and configuration, program and project management, field services and tiered engineering support.
BEI Networks is a nationally certified woman-owned business through the Women’s Business Enterprise National Council (WBENC) and is a Women-Owned Small Business (WOSB). We are proud to support and partner with other diverse suppliers to meet the needs of our clients. We actively seek, vet to BEI’s standards and partner with SDO-certified suppliers for services delivered through the ITS53 Project Services Statewide Contract.
BEI engineers have a deep and wide IT knowledge base, providing clients with cutting-edge solutions while maintaining a mastery of existing network technologies. Coupled with our agnostic approach, clients have access to our unbiased, professional technical expertise and recommendations, providing the integral information needed to make mission-critical decisions about their networks and IT infrastructure. Our team of experts provide end-to-end solutions that will address issues from servers to network infrastructure, core to cloud.
Discover how our expertise and solutions can help you and your team with network assessment, design, security, convergence, Wi-Fi & High-Density Wi-Fi solutions, installations, configurations, troubleshooting, maintenance, firewall and network security.
BEI Field Service Methodology is infused with our Client Delight Methodology, technical service expertise, project management excellence, and our agnostic approach. Clients often tell us that we “slice it differently” and optimize the execution of field services to achieve results faster, better, and seemingly effortlessly. Our technical, project and service expertise is a mix that is unique to BEI. Coupled with our agnostic approach that is derived from our network services, we perform field services with ease.
Program and Project Management
BEI’s proven methodology, derived from years of program and project management mastery, is the key to our clients’ success. Clients have commented that programs and projects managed by BEI are “the easiest experiences they’ve had.” BEI manages every program and project, no matter the size, with our proven methodology.
Our team has managed field services projects that require teams up to 100, working in months-long time frames, maneuvering gently through clients’ footprints, while completing the field technology transformation on-time and within budget. Big or small, our project management methodology ensures projects are completed on-time and within budget, while maintaining an environment of ease and peace-of-mind for our clients.
Tiered Engineering Support
BEI’s Engineering Support Team offers clients a tiered solution to meet support demands. We manage clients’ first lines of support – tiers one through three – at the level our clients require. BEI’s engineer support team manages support demands, so clients can focus on their core business and strategic growth goals.
- Contact Handling: Dedicated client phone lines, e-mail addresses, text options and support response tools – we have the response mechanisms, tools and team to meet clients’ customers’ needs.
- Priority Definition: Identification of client’s internal escalation needs to respond to their customers as required.
- Problem Resolution: SLAs (service level agreements) that create the foundation for our clients’ satisfaction and their customers’ satisfaction.
- Upgrade Management: We are more than technical customer support. We support our clients with upgrade needs.
- Installation & Configuration: Our technical support engineers understand client technology for support handling to such a degree that they can help clients with installation and configuration at their customer locations, both on-site and remotely.
- 7x24x365 availability.