Tiered Support

Growth is achieved with the right people in the right roles.

BEI’s Support Team offers clients a tiered solution to meet support demands. We manage clients’ first lines of support, tiers one through three, at the levels our clients require.  BEI’s engineer support team manages support demands, so clients can focus on their core business and strategic growth goals.

  • Contact Handling: Dedicated client phone lines, e-mail addresses, text options and support response tools – we have the response mechanisms, tools and team to meet clients’ customers’ needs.
  • Priority Definition: Identification of client’s internal escalation needs to respond to their customers as required.
  • Problem Resolution: SLAs (service level agreements) that create the foundation for our clients’ satisfaction and their customers’ satisfaction.
  • Upgrade Management: We are more than technical customer support. We support our clients with upgrade needs.
  • Installation & Configuration: Our technical support engineers understand client technology for support handling to such a degree that they can help clients with installation and configuration at their customer locations, both on-site and remotely.
  • 7x24x365 availability.

Ready to get started?

Concerned about emerging technologies and the scalability, security, and always-on availability issues it brings? BEI Net.works helps you understand, plan and embrace new technology in response to market and user demands while ensuring your network and technology platforms are stable and secure. Our comprehensive, solutions-oriented, agnostic approach, coupled with our respected team, ensures that you see your network from a big-picture view so you can respond effectively and uncover nuances that often derail other networks. Focused on your end goals, our BEI Net.works team has the expertise and answers to help create a transformation plan, incorporating network assessment, design, security, convergence, installations, configurations, Wi-Fi and high-density Wi-Fi solutions, program and project management, troubleshooting, maintenance, field project services, and tiered engineering support.

General Contact